ESTA Rolls Out RecFind 6 from the Knowledgeone Corporation as its...

San Diego, CA (PRWEB) December 11, 2010

Knowledgeone Corporation announces that the Emergency Services Telecommunications Authority (ESTA) of the state of Victoria, Australia, has rolled out RecFind 6 as its enterprise Electronic Document and Records Management Solution (EDRMS).

ESTA is Victoria's pre-eminent provider of emergency services telecommunications with a proven track record of service delivery performance against some of the toughest performance standards and reporting requirements known globally.

ESTA is a 24 x 7 operation with over 600 staff, providing services to some five million Victorians. This includes the emergency Triple Zero calltaking and the dispatch of police, fire, ambulance and state emergency services.

In 2009/10 ESTA managed more than 1.8 million Triple Zero calls, representing a call every 17 seconds and leading to in excess of 1.4 million dispatches requiring emergency service agency response. 

According to Sue-Ann Sapurmas, ESTA's corporate Records Manager, "We chose RecFind 6 because of its ease-of-use, streamlined document capture capabilities and high degree of configurability. Knowledgeone Corporation also provided all of the assistance we needed to upgrade from our previous Knowledgeone product in a joint-managed project that met all of its objectives and deadlines."

http://www.esta.vic.gov.au

According to Frank McKenna, Knowledgeone Corporation's CEO, "ESTA has always been a delight to work with in the past and this project was no exception. The positive attitude and sheer professionalism of its staff was instrumental in turning a very complex project into a well-oiled and very slick, trouble free implementation. They are an extraordinarily competent organization and the credit for this very successful project goes to their excellent staff.

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Specialty Merchandise Corporation uses MegaMeeting.com Video...

Los Angeles, CA (Vocus) November 11, 2010

A picture is worth a thousand words, especially in a highly competitive industry such as sales and merchandising. With the overall global economy still in disarray, businesses have to think outside the box in order to save money and move warehouse product. Specialty Merchandise Corporation (SMC) is one of those businesses.

SMC is in the business of warehousing vast quantities of giftware and general merchandise. Individuals looking to supplement their income, or organizations looking to raise funds, turn to them for quality product at a discounted price. SMC is a family business and they consider their clients part of the family as well. When a potential distributor contacts SMC to get information on their reseller program and products, they aren’t greeted by a sales department conducting impersonal telephone-based product pitches. Instead, the sales department at SMC uses MegaMeeting.com’s web-based video conferencing platform, to transform dull telephone calls into an actual live visual demonstration.

MegaMeeting.com’s video conferencing product features a number of collaboration tools; one of the features SMC’s sales department has found to be extremely useful is the ability to present PowerPoint presentations to their prospects. Julius Gilgur, Business Manager at SMC said, “We have created a PowerPoint presentation to show our prospects what our business provides, rather than just saying it over the phone. MegaMeeting has allowed us to show our prospects this presentation while speaking to them over the phone.”                        

Using MegaMeeting.com to conduct video conference based sales demonstrations has allowed SMC to transform their words into pictures and introduce a new style of customer service to their prospective clients. When asked about their experience working with MegaMeeting.com, Julius Gilgur stated "MegaMeeting has been a great addition to the way we operate our business. Teaming up with MegaMeeting has been fantastic!"

About MegaMeeting.com

MegaMeeting.com is a leading provider of 100% browser based web & video conferencing solutions, complete with real time audio and video capabilities. Being browser based and working on all major operating systems – Windows, Mac & Linux; MegaMeeting.com provides universal access without the need to download, install or configure software. MegaMeeting.com web conferencing products and services include powerful collaboration tools that accommodate robust video & web conferences, including advanced features such as desktop/application sharing, i.e. Word and Excel documents and PowerPoint presentations without the need to upload any files. MegaMeeting is ideal for multi-location web based meetings, virtual classrooms, employee trainings, product demonstrations, company orientation, customer support, product launches and much more.

For more information please visit http://www.megameeting.com or call (818) 783-4311.

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