National Indemnity Company, a member of the Berkshire Hathaway group of insurance companies, will continue its move to paperless processing of customer transactions by using the Silanis e-Sign Dedicated Service for Insurance, said Silanis Technology - the electronic signature solution provider for 21st Century, Country Financial, Liberty Mutual and other leading carriers.
Replacing the commercial insurer’s “pen and paper” signing process with a fully electronic method will help National Indemnity Company to achieve its initiative aimed at improving operational efficiency - making it more convenient for customers to do business with the carrier.
The property and casualty insurer will first begin using Silanis’ e-signing service where it will have the most immediate impact on their business - securing customer signatures in electronic funds transfer (EFT) agreement forms. They will gradually introduce other insurance processes to the benefits of a fully electronic signing process over time.
“The Silanis e-signing service will make it much easier and faster for our customers to sign and return EFT agreements, so we expect more will opt for the automatic payment option versus mailing checks out to us each month, ” said Chris Wilczewski, Product Manager at National Indemnity Company.
As more insurers turn to electronic signatures to improve customer experience and create a competitive differentiation, ensuring the best possible e-signing experience becomes even more important. And that means enhancing the carrier’s unique brand in addition to making e-signing simpler than paper-based signing, adds Tommy Petrogiannis, CEO and co-founder of Silanis.
“As the most widely used e-signature solution with nearly 50 million transactions processed in 2010 alone, Silanis knows what it takes to deliver a risk-free, e-signature implementation that ensures high user adoption and protects an insurer’s unique brand,” said Petrogiannis.
Unlike Software-as-a-Service (SaaS) offerings that force insurers to share a ‘one-size-fits-all’ e-signing process, Silanis’ service runs on the cloud with a unique instance of the software. This enables National Indemnity Company to match the e-signing process to their unique business requirements and tailor the look and feel to match their branded website – a best practice that has proven to increase user adoption. Indeed, Silanis’ service provides the carrier with insurance best practices all ‘packaged up and ready to go’.
Leveraging Silanis’ 10-years of experience implementing electronic signatures at some of the largest P&C and Life carriers, the Silanis e-Sign Dedicated Service for Insurance equips carriers with everything they need to rapidly demonstrate proof-of-concept, run pilots, and fully deploy the service to automate any volume of customer transactions in the agent, call center and web channels, while lowering implementation, legal and compliance risks.
“We chose the Silanis e-Sign Dedicated Service for Insurance because it provides National Indemnity Company with a cost-effective, e-signature service that can be scaled across our operations and different lines of business and processes.” said Wilczewski.
About National Indemnity Company
National Indemnity Company (NICO) is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies, boasting the highest possible financial strength rating by A.M. Best – an A++XV rating. Located in Omaha, NE and backed by a wealth of experience, National Indemnity Company offers one of the widest selections of commercial insurance products in the industry and the stability that agents and insureds have depended on for decades.
About Silanis
Silanis' solutions have processed hundreds of millions of e-signatures since the company was founded in 1992 (50 million in 2010 alone), making it the most widely used e-signature solution. The world’s largest insurance and financial services companies, government agencies, and service providers depend on Silanis to accelerate business transactions and reduce costs while improving compliance with legal and regulatory requirements. The company’s on-premise, cloud and SaaS e-signature solutions eliminate manual, paper-based processing to enable e-commerce and e-government transactions to be executed fully electronically from start to finish.
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