ActionBase, a pioneer in human process management (HPM) and adaptive case management (ACM) solutions, today announced ActionBase 6.5, which includes semi-structured process support through best practice recommendations. ActionBase 6.5 provides a broader range of access options to more document types through a new Web-based interface. Today’s release furthers ActionBase’s mission to enable companies to capture, analyze and replicate knowledge regarding core business practices.
ActionBase logs and tracks participant actions in its underlying system of record for reporting and analysis. ActionBase 6.5 adds best practices capabilities, which include templates that detail process-specific guidelines for knowledge workers. These recommendations give users direction based on organizational best practices without stifling their freedom to take alternate paths when circumstances require self-directed decision making.
“ActionBase 6.5 gives managers the means to track mission-critical tasks that were once buried in individual e-mail folders and Word documents,” said Dor Ramati, CEO of ActionBase. “The next level in the evolution of this technology includes using that data to inform and improve future processes. In-context access and best practice recommendations form the basis of valuable ‘tribal knowledge’ transfers, providing organizations with the means to harness information that would otherwise exist only within individual workers.”
The Web interface in ActionBase 6.5 provides participants with the option of accessing their processes from any location and from any Internet-enabled device. This also allows other parties -- such as management, partners or customers -- to access ongoing processes without using Microsoft Outlook or installing the ActionBase Microsoft Outlook plugin. Additional features include the extension of process management to Excel and Adobe PDF files, making it possible to gain a real-time, all-encompassing view of process status.
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About ActionBase
ActionBase is a leading provider of human process management and adaptive case management solutions that enable businesses – more than 150 Fortune 100 to Fortune 500 organizations worldwide – to manage their business-critical processes. The company supports an ad-hoc and dynamic working environment by providing full visibility and control over unstructured processes that were previously managed via plain documents and e-mail correspondence. ActionBase works with global IT leaders including Orange, Texas Instruments and Amdocs, and specializes in complex industries such as oil and gas, utility and telecom. The company is headquartered in Israel with offices in the United States and United Kingdom. For more information, please visit http://www.actionbase.com.
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